Service and maintenance

Prolonging the life span and maintaining the re-sale value of a Steinway depends in large part on the instrument's proper installation and regular maintenance. The list below provides an overview of the most important facets of this work:

  • tuning
  • mechanism and keyboard regulation
  • hammer intonation
  • piano cleaning


Tuning considerably affects the sound of pianos and grand pianos, and should be implemented at regular intervals. Tuning is also highly advisable at the beginning or end of the warm season. A tuning usually takes 1.5 hours, and includes cleaning the key surfaces as well as additional minor tasks.  On our "Service Plan" page,  we recommend a service schedule based on different styles of playing.

Should a perfectly tuned piano still exhibit a deficiency in tone, the finer settings in the mechanism or the firmness of the hammers may have changed. In this case, further maintenance work is necessary:

mechanism and keyboard regulation

In conjunction with climatic influences, each use of your piano alters the piano's mechanism, necessitating periodic regulation throughout the life of the instrument. This includes adjustments to the damper and pedal systems.

hammer intonation

The intonation of hammerheads involves removing the felt from the hammers and and re-shaping them with needles. In this way, changes in felt tension are obtained which alter the sound dynamics, sound development and tonal quality. In the case of newer instruments, intonation ensures that the tonal standard is qualitatively maintained; older pianos experience tone rejuvenation.

piano cleaning

Dust deposits or impurities on the soundboard, strings, the frame under the keys, the keybed or the surface of the case cannot be avoided, and should be removed immediately. Only in this way will your instrument function optimally, bringing you great joy when playing music.


Any Questions? Do not hesitate to call or send an e-mail to:
Hartwig Kalb
Steinway & Sons
Rondenbarg 10
22525 Hamburg
+49 - (0)40 - 85 391 106

The Steinway service department in Hamburg can answer a wide range of questions about your instrument.  Our professional team is lead by Hartwig Kalb, who was worked as a piano builder for over 35 years at Steinway & Sons.  Whether it is booking a maintenance date, renting an instrument, ordering spare parts, general questions about instrument care, tips for installation or the restoration of historical instruments – we are at your disposition.

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