Do not forget!

Your Steinway needs consistent care to provide consistent joy

Service plan

As with a car, which must be inspected periodically at an auto shop, a piano also requires regular attention. If it is played often, the piano's natural components such as, woods, felt or leather will perform a considerable amount of work. Whether it is the piano's mechanism, keyboard or hammer felt - an expert examination by our service technicians will ensure that your instrument enjoys a uniform sound profile and a prolonged life span.

The service schedule listed below is intended to provide you with an overview of our proposed frequency of service, taking into consideration different types of use.

Recreational, use approx. 1h / day - Professional, use approx. 5-6h / day - Universities & conservatories, use approx. 10h / day

Tunnig a new instrument

Recreational

2-3 times annually

Professional

4 times annually

Universities

12 times annually

 

 

 

Tuning

Recreational

1-2 times annually

Professional

2-4 times annually

Universities

8-12 times annually

 

 

 

Mechanism regulation and new intonation

Recreational

every 2 years

Professional

1-2 times annually

Universities

4-6 times annually

 

 

 

Replacing the hammer felt & new intonation

Recreational

every 3 years

Professional

every 2 years

Universities

annually

 

 

 

New set of hammers

Recreational

every 18-24 years

Professional

every 6-12 years

Universities

every 3-6 years

 

 

 

Piano key re-topping and refurbishing the mechanism

Recreational

every 15-30 years

Professional

every 10-15 years

Professional

every 5-10 years

 

 

 

Contact

The Steinway service department in Hamburg can answer a wide range of questions about your instrument.  Our professional team is lead by Hartwig Kalb, who was worked as a piano builder for over 35 years at Steinway & Sons.  Whether it is booking a maintenance date, renting an instrument, ordering spare parts, general questions about instrument care, tips for installation or the restoration of historical instruments – we are at your disposition.